Refund Policy

Last updated: June 2026

Current availability

Paid checkout is not currently available. All existing A1–B2 lessons are free. Pro is a launch notification list, not a paid subscription offer.

If you have a previous purchase, the refund and cancellation terms below remain available. Contact hello@sorimate.com for help.

Monthly Subscriptions

Monthly Pro subscriptions may be cancelled at any time. If you are not satisfied, you may request a full refund within 7 days of your initial purchase. Refund requests after 7 days will not be eligible for a refund, but you may cancel to prevent future charges.

Annual Subscriptions

Annual Pro subscriptions may be refunded in full within 14 days of purchase. After 14 days, we offer a pro-rated refund for the remaining unused months upon request.

Free Tier

The free tier (all existing A1–B2 lessons) is available at no charge and requires no payment information.

How to Request a Refund

To request a refund, please contact us at hello@sorimate.com with the subject line “Refund Request” and include your email address used at checkout. We will process your refund within 5 business days.

Subscription Cancellation

If you have an existing Paddle subscription, you can cancel it through your Paddle customer portal. Cancellation stops future charges; access to Pro content continues until the end of the current billing period.

Contact

Questions? Email us at hello@sorimate.com.